Privacy Policy

1. Identity of the Data Fiduciary

Name: Kuldeep Sehgal (Sehgalji) Business: RERA Registered Real Estate Agent RERA Registration: A-IND-18-427 Address: Indore, Madhya Pradesh, India Email: info@sehgalji.com Phone: +91 9183838646

2. What Personal Data We Collect

We collect the following categories of personal data when you interact with our Website or contact us:

3. Purpose of Processing Personal Data

We process your personal data for the following specific purposes:

• Responding to property investment enquiries submitted via call, WhatsApp, or Instagram
• Helping you find, evaluate, and shortlist plots of land and residential properties
• Scheduling site visits and coordinating property evaluations
• Sharing relevant property information, legal status updates, and investment insights
• Displaying client testimonials on our Website, with consent
• Running targeted advertising campaigns on Meta platforms, if you have consented to marketing cookies
• Measuring Website traffic and user behaviour via analytics tools, with consent
• Complying with legal obligations under RERA, the DPDPA, and other applicable laws

4. Legal Basis for Processing

Under the DPDPA, 2023, we process your personal data on the basis of your free, informed, specific, and unambiguous consent. You may withdraw your consent at any time. Certain data may also be processed to comply with a legal obligation or to fulfil a contract for real estate agency services.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share your data in the following limited circumstances:

• With property owners, developers, or co-brokers solely for the purpose of arranging site visits or completing a transaction you have requested
• With Meta Platforms, Inc. (Facebook / Instagram) via the Meta Pixel, if you have consented to marketing cookies, for the purpose of showing relevant ads on Meta's platforms
• With Google LLC via Google Analytics, if you have consented to analytics cookies, for Website performance measurement
• With legal or regulatory authorities where required by law, court order, or RERA compliance obligations

Any third-party service provider who accesses your data is bound by confidentiality obligations and may only use the data for the specified purpose.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes stated above:

• Enquiry data, including name, phone, and message, is retained for up to 3 years from the date of last interaction, or such longer period as required by RERA record-keeping norms.
• Transaction records are retained for 7 years as required by applicable law.
• Analytics data is retained in anonymised or aggregated form for up to 2 years.
• Testimonials are retained until the individual requests removal.

Upon expiry of the retention period, personal data will be securely deleted or anonymised.

7. Your Rights as a Data Principal

Under the DPDPA, 2023, you have the following rights:

• Right to Access: Request a summary of the personal data we hold about you and the purposes for which it is processed.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal.
• Right to Grievance Redressal: Lodge a complaint with our Grievance Officer or with the Data Protection Board of India.
• Right to Nominate: Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.

To exercise any of these rights, please contact us using the details in Section 10.

8. Data Security

We implement reasonable technical and organisational safeguards to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• HTTPS encryption across the entire Website
• Restricted access to personal data on a need-to-know basis
• Regular review of our security practices

In the event of a personal data breach that is likely to cause harm to you, we will notify the Data Protection Board of India within 72 hours and will inform you promptly thereafter.

9. Children's Data

Our Website and services are not directed at children, meaning persons under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided personal data without verifiable parental consent, we will delete such data promptly.

10. Grievance Officer

In accordance with Rule 5 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the DPDPA, 2023, we have designated a Grievance Officer:

Name: Kuldeep Sehgal Email: info@sehgalji.com Phone: +91 9183838646 Address: Indore, Madhya Pradesh, India

We will acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of the Website after any change constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh.